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Post by techromp on Dec 15, 2011 17:25:58 GMT -8
Hi,
New advertiser here. I setup my first campaigns with referral domains and have recently been approved. After checking my stats I noticed that my deleted campaigns are pulling in over 2000 hits. How can that be with a new account?
I've paused all my test campaigns to await an answer. but under deleted campaigns, they are still bringing in hits. My account has been charged over $7.00 for these hits versus the .03 cents I've been charged for the paused campaigns. What's going on. I signed up because you had domain referral targeting but I have no idea where these are coming from.
Please Advise,
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Post by techromp on Dec 17, 2011 23:37:49 GMT -8
Now my account has gone over by 34 cents, $30.34 used , but only spent 3 cents on actual campaigns I've set up. No reply to either this message or to the other "contact us" message. Attachments:
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Post by techromp on Dec 17, 2011 23:40:53 GMT -8
Also shows that my bid of .30 per thousand was not honored and charged over my bid. for $30 dollars I should have 100,000 hits.
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Post by AdFoc.us on Dec 20, 2011 23:27:34 GMT -8
I addressed this via e-mail. This was a system error which only effected your account. You were credited the $30 to try your campaigns again.
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Post by techromp on Jan 7, 2012 5:12:35 GMT -8
Confirming refund was given and place back into account
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Post by AdFoc.us on Jan 7, 2012 18:15:24 GMT -8
Thanks for that! Glad we were able to resolve the issue.
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